At MT Flower, we carefully prepare every order with fresh flowers and floral arrangements. Because flowers are perishable and are prepared specifically for each order, we do not accept returns or exchanges.

No Returns or Exchanges

All flower orders, bouquets, flower boxes, garlands, and floral arrangements are non-returnable and non-exchangeable once delivered.

We cannot accept returns because the freshness and quality of flowers can change after delivery, and products cannot be resold.

Order Issues

We take great care when preparing and delivering your order. If there is a serious issue with your order, please contact us as soon as possible after delivery.

Our team will review the situation and discuss the best possible solution with you where appropriate.

Decoration Services

Decoration bookings are arranged according to the customer's requirements and confirmed by our team. Please make sure all event details, including the date, time, location, decoration type, colours, and preferred design are correct when placing your booking request.

Our team will contact you to confirm the details before the decoration is arranged.

Contact Us

If you have any questions about this policy or an issue with your order, please contact MT Flower:

Phone / WhatsApp: +92 302 2599711
Email: mtflowerstore@gmail.com
Address: Upper Gizri, Flower Market, DHA Karachi

MT Flower — Fresh Flowers, Beautiful Memories.